These rules describe your account responsibilities and the conditions attached to play. Our full general terms and the conditions of the selected promotion govern your account if this summary differs from them.
Opening and maintaining one profile
You must be 18 or over. We allow a single account for each person, household, e-mail, phone number and IP address. Give accurate personal details when registering and keep them consistent with your documents.
We may request proof of identity, address and payment method, and sometimes the source of funds. Supply the requested evidence within 30 days. Contact support if you need to understand a verification request.
Accepting an offer before play
Each welcome deposit stage requires at least £20. Skrill and Neteller payments are excluded. Activate the stage through My Bonus before you bet with that payment; the package does not require a code.
You may hold one active bonus. Each welcome stage lasts 10 days and requires 20x wagering on deposit and match together. Spin winnings need 40x wagering. During a bonus, the maximum permitted bet is £100.
Bonus release is limited to 10x its amount. Free-spin release is limited to £50 for allocations of up to 50 spins, or £100 for larger allocations. Cancellation removes the bonus balance, and requesting a withdrawal voids a welcome stage.
Applying the correct contribution
Eligible slots, keno and scratch cards contribute fully. Certain game shows contribute 50%, while live games, video poker and some instant games contribute 10%. Standard table/card games and excluded titles contribute nothing.
Requesting money from your account
Deposits require 1x turnover before withdrawal; otherwise a 10% fee applies. Funds return through the deposit route. No more than three requests may remain pending, and finance review takes up to 3 business days.
Monthly limits depend on VIP level, from £5,000 to £20,000. Payment delivery follows approval. Send questions or complaints to our live chat team or support inbox.