Treat gambling as an entertainment expense you may lose. Decide how much money and time you can afford before opening the cashier, and stop when either boundary is reached. Every account holder must be 18 or over.
Request a control through support
Our team handles deposit limits, cooling-off, self-exclusion and account closure. Contact live chat or our support inbox and state which control you need. For a deposit limit, explain the amount and period you want it to cover.
A cooling-off request gives you a break from gambling. Self-exclusion is available when you need a firmer restriction, and closure is another account option. Ask the team to explain the relevant control before continuing play.
Understand the GAMSTOP gap
We are not licensed by the UK Gambling Commission and not part of GAMSTOP. Registration with that scheme does not block access to us. If you have used it to self-exclude, do not open or use an account here.
Contact us about direct exclusion instead. Gamban can help restrict gambling access on your phone, tablet and computer, including access to sites outside GAMSTOP. Device blocking and account restrictions address different routes back to gambling.
Notice when entertainment becomes pressure
Chasing losses, borrowing to gamble and spending money intended for essential bills are reasons to stop. Hiding sessions or feeling unable to leave a game also deserves attention. A bigger stake, a reload or a VIP target will not resolve that pressure.
Speak to someone outside your account
GamCare provides the National Gambling Helpline on 0808 8020 133, free and confidential around the clock. GambleAware offers information and routes to treatment. Gordon Moody provides recovery support, while Gamblers Anonymous offers peer support meetings.
Use these services when you need help for yourself or someone close to you. You can also ask us to restrict your account while you seek that support.